Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of this website and the services offered by Velvet Dawn Therapy. By booking a session, purchasing a package, or buying a product through this website, you agree to the terms outlined below.

2. Nature of Services

The services offered are holistic and psychospiritual in nature, supporting emotional awareness, self-inquiry, personal growth, and overall wellbeing.

While grounded in therapeutic practice, these sessions are not a substitute for medical, psychiatric, or clinical psychological treatment. If you are experiencing severe mental health concerns or are in crisis, you are encouraged to seek support from an appropriate healthcare professional or emergency service.

Services are intended for adults aged 18 years and over unless otherwise agreed in writing.

3. Booking & Payment

All sessions must be booked in advance through the website.

Full payment is required at the time of booking for individual sessions.
Session packages must be paid in full before appointments can be booked.
Your booking is confirmed once payment has been successfully received.

4. Session Packages

Packages include a set number of sessions (for example, four or six sessions) intended to be used over time.

Sessions are booked individually rather than all at once.
You are free to arrange appointments at a pace that feels appropriate for your process.
Packages are non-transferable.
Unless otherwise agreed, packages should be used within twelve months of purchase.

5. Cancellations & Rescheduling

A minimum of 24 hours’ notice is required to cancel or reschedule a session.
Sessions cancelled with less than 24 hours’ notice, or missed without notice, may be forfeited.
Exceptional circumstances will always be considered with compassion and discretion.

6. Client Responsibility

By engaging in sessions, you acknowledge that:

You are responsible for your own wellbeing, decisions, and integration of the work.
You are entering into a process that may involve emotional depth, challenge, and periods of discomfort.
Exploring certain experiences or patterns may sometimes feel intense or unsettling before greater clarity emerges.

This is a natural part of therapeutic and inner work. You will be supported throughout the process, and each person’s journey will unfold at its own pace.

Clients are responsible for informing the practitioner of any significant changes to their physical or mental health that may affect their participation in sessions.

7. Confidentiality

Your privacy is treated with great care and respect.

Everything shared during sessions is kept confidential except where disclosure is required by law or where there is a genuine concern that there is a risk of serious harm to yourself or others.

Brief confidential notes may be kept in accordance with professional, legal and ethical obligations. Further information about how personal information is collected, stored and protected can be found in the Privacy Policy.

8. Communication

All communication outside of scheduled sessions should take place via the contact methods provided on this website.

Whilst every effort will be made to respond promptly, response times may vary and immediate replies cannot be guaranteed.

9. Gift Shop

Products available through the Velvet Dawn gift shop are intended to support wellbeing, reflection and personal practice.

All products are subject to availability.
Product descriptions and photographs are provided as accurately as possible.
Products are not intended to diagnose, treat or cure any medical or psychological condition.

Returns & Refunds

If you purchase physical products through the Velvet Dawn shop:

you may return eligible unused items in their original condition within 14 days of receiving your order.
Refunds will be processed in accordance with applicable UK consumer law.
Unless an item is faulty or incorrect, customers are responsible for the cost of returning the item.
Delivery charges are non-refundable unless required by UK consumer law.

Your statutory rights are not affected.

10. Intellectual Property

Unless otherwise stated, all content on this website—including text, logos, branding, images, graphics, blog articles, written resources and downloadable materials—is the intellectual property of Velvet Dawn Therapy.

Content may not be copied, reproduced, distributed or used without prior written permission.

11. Professional Insurance

Velvet Dawn holds Professional, Public and Products Liability insurance, arranged by Balens Limited and underwritten by Zurich Insurance Company Ltd. Further details of the insurance cover are available on request.

12. Limitation of Liability

To the fullest extent permitted by law, the practitioner cannot be held responsible for:

Decisions made by clients following sessions.
Outcomes experienced as a result of participating in therapy or other services.
The misuse of products purchased through the website.

Nothing in these Terms & Conditions excludes or limits liability where such liability cannot legally be excluded under the laws of England and Wales.

13. Changes to These Terms

These Terms & Conditions may be updated from time to time to reflect changes in services or legal requirements.

The most recent version will always be available on this website. Continued use of the website or services constitutes acceptance of any updates.

14. Contact

If you have any questions regarding these Terms & Conditions, please use the contact form available on this website or email:

nasha@velvetdawn.co.uk