Privacy & Data Protection Policy
Last updated: August 2026
Your Privacy
Trust is at the heart of every therapeutic relationship.
Whether you are browsing this website, making an enquiry, booking a session, completing a client intake form, or purchasing a product, any personal information you share with Velvet Dawn Therapy will be treated with care, respect and confidentiality.
This Privacy & Data Protection Policy explains what information is collected, why it is collected, how it is used and protected, and your rights under UK data protection legislation.
1. About Velvet Dawn
Velvet Dawn Therapy provides holistic and psychospiritual therapeutic services, supporting emotional wellbeing, self-discovery and personal growth.
Velvet Dawn is registered with the Information Commissioner’s Office (ICO) in accordance with UK data protection requirements.
ICO Registration Reference: C2006067
If you have any questions about this policy or how your personal information is handled, please contact:
Email: nasha@velvetdawn.co.uk
2. Information We Collect
Depending on how you interact with Velvet Dawn, the information collected may include:
Contact Information
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Name
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Email address
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Telephone number
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Address, where required
Booking Information
When booking a session, information may include:
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Appointment details
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Services booked
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Payment confirmation
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Information you provide during the booking or intake process
Client Intake & Therapeutic Information
Before beginning certain therapeutic services, you may be asked to complete a client intake form.
This may include information such as:
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Your reasons for seeking support
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Relevant emotional or mental wellbeing information
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Relevant physical or mental health information
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Medication where relevant to the therapeutic work
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Previous or current therapeutic or mental health support
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Emergency contact information
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Information relevant to your safety, wellbeing or the suitability of the service
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Personal preferences, needs or boundaries you would like Velvet Dawn to be aware of
Some of this information may constitute special category personal data, particularly information relating to your physical or mental health. Only information considered relevant and reasonably necessary for providing the service safely and appropriately will be requested.
Session Information
Brief confidential notes may be recorded following therapeutic sessions. These may include information relevant to the work undertaken, progress and continuity of support.
Gift Shop Orders
If you purchase products through the website, information collected may include:
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Billing address
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Delivery address
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Order details
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Contact information
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Website Usage
Certain technical information may be collected automatically, including:
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IP address
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Browser type
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Device information
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Website usage statistics
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Cookies (see Cookie Policy)
3. How and Why Your Information Is Used
Personal information is used only where reasonably necessary to:
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Respond to enquiries
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Manage bookings and appointments
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Provide the services you have requested
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Understand relevant needs before and during therapeutic work
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Assess whether a service is appropriate and can be provided safely
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Maintain appropriate client and session records
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Communicate with you about your appointments or services
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Process payments
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Deliver products purchased through the gift shop
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Meet legal, safeguarding and professional obligations
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Maintain the security and effective operation of the website
Velvet Dawn relies on appropriate lawful bases under UK GDPR depending on the purpose for which information is being processed. These may include processing necessary to provide a service you have requested, compliance with legal obligations, and legitimate interests where appropriate.
Where special category information, such as health information, is collected through the client intake process, it will only be processed where an appropriate condition under UK data protection law applies. Where Velvet Dawn relies on your explicit consent, this will be requested clearly and separately.
Your personal information will never be sold to third parties.
4. Confidentiality & Safeguarding
Confidentiality is fundamental to the work offered at Velvet Dawn Therapy.
Information shared through an intake form, during therapeutic sessions or through related communications is treated as confidential.
There may, however, be exceptional circumstances where information needs to be disclosed. This may include where disclosure is required by law or where there is a serious and immediate concern about your safety or the safety of another person.
Where reasonably possible and appropriate, concerns and any proposed disclosure will be discussed with you first.
Information will only be shared to the extent reasonably necessary in the circumstances.
5. Payment Information
Payments are processed securely through third-party payment providers.
Velvet Dawn Therapy does not store your full payment card details.
Payment providers may process information in accordance with their own privacy policies and legal obligations.
6. Third-Party Services
Velvet Dawn uses trusted third-party service providers where necessary to operate the website and provide services. These may include:
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Wix for website hosting, forms and bookings
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Payment providers such as Wix Payments or PayPal
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Email and communication services
These providers may process personal information on Velvet Dawn’s behalf where necessary to provide their services and are subject to their own data protection and security obligations.
Personal information will not be shared with third parties for unrelated purposes unless you have authorised this or there is a legal or safeguarding reason for doing so.
7. How Long Information Is Kept
Personal information will not be kept for longer than reasonably necessary.
The appropriate retention period depends on the type of information, the reason it was collected and any applicable legal, insurance or professional requirements.
Client intake information, therapeutic records and session notes will be retained only for as long as necessary for the provision of services and any applicable legal, professional, safeguarding or insurance requirements, after which they will be securely deleted or destroyed.
Information relating to financial transactions may need to be retained for longer where required by tax or accounting law.
Retention practices will be reviewed periodically to ensure information is not kept unnecessarily.
8. Your Data Protection Rights
Under UK data protection law, depending on the circumstances, you may have the right to:
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Request access to personal information held about you
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Request correction of inaccurate or incomplete information
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Request deletion of your information where applicable
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Request restriction of certain processing
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Object to certain types of processing
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Request transfer of certain information where applicable
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Withdraw consent where processing relies upon your consent
Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.
To exercise your rights or ask a question about your personal information, contact:
If you have concerns about how your personal information has been handled, you are encouraged to contact Velvet Dawn first so that the matter can be addressed.
You also have the right to raise a concern or make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
9. Security
Appropriate technical and organisational measures are taken to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Particular care is taken with confidential client information and special category information, including information relating to physical or mental health.
Access to client information is limited to what is necessary for providing and administering Velvet Dawn’s services.
Where third-party systems are used to store or process information, reasonable care is taken to use reputable providers with appropriate security measures.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
10. Changes to This Policy
This Privacy & Data Protection Policy may be updated from time to time to reflect changes in Velvet Dawn’s services, data-processing practices, legal requirements or website functionality.
The latest version will always be available on this website.
11. Contact
If you have any questions about this Privacy & Data Protection Policy, wish to exercise your data protection rights, or have concerns about how your personal information is handled, please contact:
Velvet Dawn Therapy
Email: nasha@velvetdawn.co.uk